Shipping policy

 

Shipping Policy

Processing Time All orders are processed within 1-5 business days. You will receive a confirmation email once your order has been shipped. Processing times may be delayed during peak seasons or due to unforeseen circumstances.

Shipping Methods and Delivery Times We offer various shipping methods to ensure your order reaches you promptly and safely. Delivery times are estimates and commence from the date of shipping rather than the date of order. They are subject to change due to customs or other delays beyond our control.

  1.  Standard Shipping

    • Delivery Time: 15-60 business days.
    • Tracking: Available.
    • Cost: Free or minimal charge depending on the order.

  2. ePacket

    • Delivery Time: 15-30 business days.
    • Tracking: Available.
    • Cost: Varies by destination and item size.

  3. DHL

    • Delivery Time: 3-8 business days.
    • Tracking: Available.
    • Cost: Higher shipping fees due to expedited service.

  4. Cainiao Warehouse Standard Shipping

    • Delivery Time: 7-30 business days (varies by region).
    • Tracking: Available.
    • Cost: Included in the product price or minimal charge.

  5.  Premium Shipping

    • Delivery Time: 7-15 business days.
    • Tracking: Available.
    • Cost: Higher shipping fees due to expedited service.

Customs and Import Taxes Orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are not included in the item price or shipping cost. Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping Restrictions We currently ship worldwide, with the exception of certain restricted countries. If we are unable to ship to your location, you will be notified during the checkout process.

Order Tracking Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order through our website or the carrier's tracking portal.

Delivery Issues If you experience any issues with your delivery, please contact our customer service team at otaha6406@gmail.com. We will assist you in resolving any issues related to your shipment.

Missed Delivery Attempts For tracked shipments, the carrier will make two delivery attempts. If you are not available to receive the package, a notice will be left with instructions on how to retrieve it from the local post office or arrange for a redelivery.